Instructions to Send an Order
To send us an order, in addition to the administrative order please return us forms M044 and (to each revision) and M001 (the latter always) signed and completely filled out copying the description of the tests as found in our quotationusing one line/cell for each product or lot (when the product or lot will be studied separately) or product or lot pool (when several products or lots will not be studied individually but rather as a pool) and for each test; use a Word processor to ensure legibility.
Il modulo M001 può essere compilato da questo link. Il PDF è compilabile on line. Una volta compilato e firmato una copia dovrà essere spedita a commerciale@biochem-bcm.com e una copia dovrà accompagnare i campioni.
Biochem will include the product description, code, lot number and sterilization in the Test Report based on what you include in form M001.
Biochem is not responsible for inaccurate or missing information or missing information regarding the description of the product composition (ex. colours, variants, etc).
You shall send the items as Free Samples having overall commercial value below 5 Euros as per
proforma invoice that you shall send to Biochem via mail.
WARNING if you will send an invoice instead of proforma you shall pay a 100 € additional fee.
You shall ship the items through your international carrier only as DDP (Delivered Duty Paid) and VAT included. Biochem recommend FedEx or UPS, while TNT should be avoided for custom difficulties.You shall send to Biochem via mail a copy of the AWB letter or equivalent document of shipment in order to trace your shipment
WARNING!
Customs duties are on customer charge. Biochem will not pay any custom duty. All the samples for which customs duties are not regularly paid from the customer will be send back to the customer within 7 days.
All bank transfer fees and charges must be at your complete account, also that outside your country.
For samples to be tested for Ethylene oxide residue you shall mention the Temperature storage in the shipping documents. The nearest airport is G.Marconi of Bologna. CONTACTS
When filling out form M001, the client is kindly asked to check that, based on our services, the Administrative Order and the M001 form include the same quantity and price. If you have any question, please contact us.
GLP Orders
It's mandatory to download and fill in the form Study_Request_Rv_21.01.2024.pdf al seguente link.
If you are requesting both GLP and non-GLP tests you shall fill in separately both the forms Study Request and M001.
For new customers
In addition to the instructions described above, download the Customer Administrative Data form and return it duly completed.